About Marci Reynolds

Marci Reynolds, from Boston, MA, is a sales and service operations executive known for her outstanding ability to lead and develop people, processes, technology and data to create sustainable improvements in business results.

She can drive sales revenue and optimize customer satisfaction levels by implementing strategic programs, embracing innovation, creating scalable processes and building cross-departmental partnerships. She successfully collaborates with C-level leadership to help establish organizational direction and contribute to both short-term and long-term company goals.

Marci is currently the Director of Operations, Global Help24, at ACI Worldwide an electronic payments software provider. Prior to ACI, Marci led successful sales, customer service and operations teams for the past 15 years at prestigious organizations including Monster.com, Staples and Deluxe Corporation. She has her MBA from Bentley University with a concentration in managing operations and technology, her B.S. Business from Northeastern University and a Six Sigma Greenbelt.

Marci’s specialties include:

Operations Leadership
Approaches every role with the mindset of continuous improvement. Enjoys root cause analysis, creative problem solving, and applying process improvement training.  Drives cross-department relationship building and alignment. Technically savvy with hands on experience with Salesforce.com, Siebel and internally built CRM systems. Thrives in fast paced environments where she can initiate, innovate and take decisive action to drive results

Inside Sales – Call Center Expert:
Extensive background leading Inbound, Outbound, Service and Lead Gen teams to provide outstanding customer service, exceed sales quotas and grow revenue and market share. Implements unique cold calling and renewal approaches to drive results.

Internet, Social Media, Online Content:
Can harness to the power of technology and the Internet to build brands, simplify processes, generate leads and stimulate sales revenue. Well versed in SEO and SEM best practices. Experienced building websites from the ground up and managing social media communities for multiple brands. HubSpot Inbound Marketing certified.

Writing – Business Communications:
Simplifies online and offline content so it is more reader friendly. Avid blogger for multiple websites. The author of two eBooks: “Sales Contestology” and “How To Use Twitter For Your Job Search”. Has created and implemented successful, internal communications strategies to support major change initiatives.