Resume Summary

Marci Reynolds | 508-633-5447 | marci@marcireynolds.com

Vice President, Sales & Service Operations

PROFESSIONAL EXPERIENCE

ACI WORLDWIDE, NEWTON, MA, 2010 To Present
“Global provider of electronic payments solutions for the world’s top financial institutions, retailers and payment processors”

• Director, Operations: Global Help24, 2010 To Present

MONSTER.COM, MAYNARD, MA, 2007 – 2009
“The leading global online careers property, B2B Internet Advertising division”

• Vice President, North America Sales Operations, 2008 –2009
• Vice President, Healthcare Telesales & New Business Development, 2007 – 2008

DELUXE CORPORATION, GROTON, MA, 1996 – 2007
“ A Fortune 1000 company, the leading check producer in North America and trusted advisor for products and services for financial institutions and small businesses” (Previously New England Business Service.)

• Director of Sales Support- Sales Operations, 2006 – 2007
• Director of Call Center, Business Operations & Ecommerce; Packaging Division, 2000 – 2006
• Manager, Outbound Sales and Account Management, 1998 – 2000
• Manager, Inbound Sales & Customer Support Call Center, 1996 – 1998

STAPLES INC., FRAMINGHAM, MA, 1996
“The world’s largest office products company”

• Call Center Manager – Catalog Sales & Service, January 1996 – November 1996

THE BOSTON GLOBE/CNI, WALTHAM, MA,     1992 – 1996
“The most widely circulated daily newspaper in Boston and in New England”

• Sales & Marketing Manager     1994 – 1996
• Telemarketing Manager         1992 – 1994

EDUCATION

• MBA, Concentration-Managing Operations and Technology, Bentley University, Waltham, MA
• Bachelor of Science Degree, Business Administration/Management, Northeastern University, Boston, MA. Graduated Summa Cum Laude.
• Knowledge Centered Support (KCS) Certified, Help Desk Institute, 2010
• Six Sigma Greenbelt, 2005